Data Deletion Instructions

Vanguard IT Solutions LLC ("Vanguard IT," "we," "us," or "our") respects your right to control your personal data. This page explains how you can request deletion of your personal information, including any data associated with your Facebook account that you have shared with us through Facebook Login, Facebook Lead Ads, Messenger, or our website.

1. What Data We Collect

Depending on how you interact with us, we may collect and store:

• Your name and email address
• Your phone number
• Your business name and address
• Messages you send us through contact forms, email, SMS, or Messenger
• Basic Facebook profile information (name and email) if you interact with our Facebook page, Lead Ads, or log in using Facebook

We do not collect sensitive personal data such as passwords, payment card numbers, or government identifiers through our website or Facebook integrations.

2. How to Delete Your Data

Option A – Delete data shared via Facebook (fastest method)

If you have interacted with us through Facebook (for example via Facebook Login, Lead Ads, or Messenger), you can delete the data Facebook shares with apps directly from your Facebook account:

1. Go to your Facebook account Settings & Privacy > Settings.
2. Click Apps and Websites.
3. Find our app in the list and click Remove.
4. Check the box to Delete your posts, comments, and other activity related to the app, then click Remove.
5. Facebook will send a deletion confirmation signal to us, and we will delete any associated data stored on our systems within 30 days.

Option B – Request deletion directly from us

You may also request deletion of your data at any time by contacting us:

• Email: support@vanguardit.org (use subject line "Data Deletion Request")
• Phone: (956) 752-1002 (Mon–Fri, 8am–5pm CT)
• Mail: Vanguard IT Solutions LLC, 1732 E. Polk St., Brownsville, TX 78520

Please include your full name and the email address or phone number you used when contacting us, so we can locate your records. If your request relates to a Facebook account, include the name on your Facebook profile.

3. What Happens After We Receive Your Request

• We will confirm receipt of your request within 5 business days.
• Your personal data will be permanently deleted from our active systems within 30 days.
• Backups will be purged on the normal backup rotation, no later than 90 days after your request.
• We will send you a confirmation once deletion is complete.

4. Data We Cannot Delete

Certain records must be retained for legal, accounting, or contractual reasons — for example, invoices and service records required by tax law, or records subject to an active service agreement or legal dispute. If this applies to your data, we will tell you exactly what we must retain and why, and we will delete everything else.

5. Third-Party Processors

If your data was shared with trusted third-party service providers on our behalf (such as our CRM, email, or payment processors), we will instruct them to delete your data as well. You may also contact those providers directly to exercise your rights under their own privacy policies.

6. Questions

If you have questions about this Data Deletion policy or how we handle your information, please review our Privacy Policy and Terms of Service, or contact us at support@vanguardit.org.